- Title
- Development of job satisfaction index for construction employees in developing countries based on Frederick Herzberg's motivation theory
- Creator
- Fugar, Frank; Boateng, Emmanuel B.; Eshun, Bridget Tawiah Badu
- Relation
- West Africa Built Environment Research (WABER) Conference. West Africa Built Environment Research (WABER) Conference: 10th Anniversary Conference: Proceedings (Accra, Ghana 05-07 August, 2019) p. 423-439
- Publisher Link
- http://dx.doi.org/10.33796/waberconference2019.29
- Publisher
- WABER Conference
- Resource Type
- conference paper
- Date
- 2019
- Description
- Individuals exhibit different levels of job satisfaction and is mostly expressed subjectively. This has made the concept of job satisfaction complex, multifaceted, and generally difficult to measure. Using the fuzzy synthetic evaluation approach, this study aims to develop an index that quantifies the job satisfaction level of construction professionals. This study is based on Herzberg’s two-factor theory of motivation. Adopting a 58-item job satisfaction list grouped into ten categories, a questionnaire survey was conducted with 63 construction professionals across six regions to develop the job satisfaction index. After applying the fuzzy synthetic evaluation, the resulting index consisted of eight critical job satisfaction categories. The study found that supervision is the most critical category, followed by the work itself, interpersonal relations, responsibility, achievement, recognition, advancement/growth, and working conditions. To considerably improve the job satisfaction levels of construction professionals, a supportive supervisory environment should be held as a top priority by the management/client. Top managers/clients in developing countries can use the developed index to determine the status of job satisfaction of construction professionals in their organizations/projects. In addition, the index provides the platform to compare relative job satisfaction of construction professionals in a project portfolio for benchmarking purposes. The developed index further eliminates any abstract notion of the concept of job satisfaction, since it can be measured.
- Subject
- construction professionals; developing countries; fuzzy synthetic evaluation; Herzberg's motivational theory; job satisfaction index
- Identifier
- http://hdl.handle.net/1959.13/1459919
- Identifier
- uon:45816
- Identifier
- ISBN:9789988260101
- Language
- eng
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